Minimize Risk, Maximize Compliance

Pacific City Escrow has adopted a comprehensive strategy to insure the utmost in protection within today’s regulatory environment. In addition to our adherence to Escrow Law, our voluntary practices are comprised of pillars from ALTA’s Best Practices and Escrow Institute of California’s Model Policies and Procedures. We conduct ongoing employee training to ensure continual observance of State & Federal obligations. Please contact our office for a full policies and procedures collateral package, the following information is an abridgement for presentation purposes:

Settlement Processes
  • Pricing Procedures
  • Third-Party Signing Professional Procedures
  • Recording Procedures
  • Streamlined & Customized Workflow Tasking within our Escrow Software
Insurance & Bonding
  • Pacific City Escrow maintains errors and omissions insurance policy
  • Pacific City Escrow maintains cyber insurance policy
  • Pacific City Escrow is a member of Escrow Agents’ Fidelity Corporation
  • Pacific City Escrow, Inc maintains Surety bonds in California,Arizona and Oregon
Information and Data Privacy (Protecting NPI)
  • Physical Security (Clean Desk) of Non-Public Personal Information Procedures
  • Network Security of Non-Public Personal Information Procedures
  • Disposal & Maintenance of Non-Public Personal Information Procedures
Trust Accounting/Funds Handling Procedures
  • Escrow funds and operating accounts are separately maintained. Escrow Trust Accounts are maintained in Federally Insured Financial Institution.
  • Three-Way Reconciliation is performed for Escrow Trust Account
  • Transactions are conducted by authorized employees only
Personnel/ Employment
  • All new employees are reported to State of California within ten (10) days of their employment.
  • Background checks by Department of Justice, fingerprinted and photos required.
  • Prohibition of convicted felons or anyone who has been disbarred from the escrow industry.
Licensing
  • Pacific City Escrow, Inc is licensed by the State of California #96DBO-75780
  • Pacific City Escrow, Inc is licensed by the State of Arizona #EA-0943812
  • Pacific City Escrow, Inc is licensed by the State of Oregon #201224658
Consumer Feedback & Complaints
  • Pacific City Escrow maintains a secure consumer feedback management system.

WARNING! WIRE FRAUD ADVISORY

Title Companies report 480% increase in Wire Fraud Attacks in 2016, according to a warning issued by FBI. If you have an escrow or closing transaction with us and you NOT receive an email containing Wire Transfer Instructions. DO NOT RESPOND TO ANY EMAIL CLAIMING TO HAVE WIRE INSTRUCTIONS! Instead, call us immediately, using previously known contact information and NOT the information provided in the email, to verify the information prior to sending funds. Note: We will NEVER send you wire instructions via email and the wire instructions will never change during the transaction.

If you believe you have been contacted by or are the victim of an online fraud scheme, we suggest contacting the local FBI Internet Crime Complaint Center (IC3) field office here. Follow the directions found by clicking on the “File a Complaint” button.

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CONTACT US

You can find us at Huntington Executive Park, Huntington Beach